Archive

Archive for the ‘IT Management’ Category

Pressure is on for engineers to communicate face-to-face

October 30, 2009 Leave a comment

MIT created this undergraduate program focused on “people skills” in response to industry pressures to produce engineers who are as skilled at communicating face-to-face as they are at writing complicated computer codes on their own.

A great industry example of why the courses in myLearning are VERY applicable to your job!

Read the report here.

KristinMeezHeadshot66x66

Advertisements

9 favorite tips to improve your effectiveness as a leader | IT Leadership | TechRepublic.com

October 1, 2009 Leave a comment

Do You MBWA Effectively?

September 4, 2009 Leave a comment

Learn how to Manage By Wandering Around at the Three Star Leadership Blog: How to wander effectively

Excerpt:

The reason that “Management by Wandering Around” (MBWA) gets such good press is that it works when it’s done right…  The fact is that MBWA is about as easy to mess up as it is to do well.

Social CRM: Shifting power and rapid burn | IT Leadership | TechRepublic.com

August 25, 2009 Leave a comment

Social CRM is changing the mindset of what CRM is all about.  Read more

Handling a promotion | IT Leadership | TechRepublic.com

August 6, 2009 Leave a comment

Recently promoted and ready to make some changes

I was recently promoted and now oversee the team that I’ve been a part of for 3 years. I’m glad to have the opportunity and want to make some changes of responsibility to increase our overall results. Additionally I know this isn’t going to sit well with a couple of individuals who will feel that they’ve lost some of their power (which is true). I want these changes to be as well received as possible and don’t want to create a bunch of negativity which might have the opposite effect. Suggestions?

– Cheryl in Sarasota, CA

This kind of problem is my favorite, because it’s all about human beings, and it can be resolved quickly, unlike a profit shortfall or major technical failure, both of which would usually require a lot of money, time, and committee meetings.

There are many books on the topic of leadership, but they go in and out of fashion with the frequency of teen girls’ clothing trends. I rarely come across one with real “nuts and bolts” tips to help someone move smoothly into a new job, but I think Kenneth Blanchard’s Leadership and the One Minute Manager holds up well even 10 years after it was written. It may provide you with some inspiration.

In most management situations, a lot of the hassles can be avoided if the boss would just take some time to treat team members with a little dignity and empathy. Unfortunately, most bosses are not that mentally honest. They avoid having the “tough discussions” hoping that people will get over it. But, that just makes things worse.

I suggest that you deal with this potential issue head-on: That means laying the groundwork and doing some pro-active damage control before making the general announcement. Schedule a time to talk one-on-one with those who are going to lose some of their scope. Let them understand that it’s non negotiable, but that you still value them and want their suggestions about how they could make the best contributions going forward. You might be surprised with their suggestions; some may even be really good.

Importantly, by talking to them beforehand, you show that you’ve got leadership skills and aren’t afraid to face challenging issues. Others will hear about what you did, and it will reinforce your new role. You’ll feel good about how you dealt with it, which will make you stronger. It’s a circle-of-success thing.

Congratulations on the promotion Cheryl. And now, as you’ve realized, it’s time to show why you deserve this new leadership role.

—————————

If you have a leadership question or need some advice on a leadership topic, email John at enews6@techrepublic.com with “Leadership Coach” as your subject line.

John M. McKee is the founder and CEO of BusinessSuccessCoach.net, an international consulting and coaching practice with subscribers in 43 countries. One of the founding senior executives of DIRECTV, his hands-on experience includes leading billion dollar organizations and launching start-ups in both the U.S. and Canada. The author of two published books, he is frequently seen providing advice on TV, in magazines, and newspapers.

Webcast: IT Strategies for Supporting a Distributed Workforce

Join BNET for this LIVE Event on:
Thursday, July 16, 2009
1:00 PM ET / 10:00 AM PT / 5:00 PM GMT

Overview: Today’s workforce is a distributed one – workers across industries are telecommuting, working out of satellite offices and connecting into headquarters from the road.

With this increased mobility of the workforce, IT is faced with complex challenges of providing reliable and fast tech support to distributed employees while managing costs and productivity.

Join this live BNET Webcast, featuring guest speaker Chip Gleidman, Forrester’s Principal Analyst, as he reveals the 6 strategies for improving the delivery of reliable and cost-effective IT support.

Attend this Webcast to learn:

  • 6 strategies that every IT help desk should practice for improved service delivery
  • How to improve internal customer-satisfaction levels while lowering operating costs
  • How to leverage remote-support technology to close IT tickets faster