Archive for June, 2009

Motivation by Demotivation

I just think we need to laugh at ourselves and I think we should do it often.  As leaders, not taking ourselves too seriously, all the time, can be refreshing and humbling.  So relax, laugh and enjoy.

I love this guy!! Click on the link to watch the videos featuring  the President and employees of Despair, Inc.

Thanks and have a great weekend!

Mr. Anderson

Categories: learning Tags: , ,

The Firm, episode 1

Coaching happens everyday in big and small ways at PriceWaterhouseCoopers (PwC). This film series, an odd collection of personalities and real life situations, was created to show PwC staff just what they mean by “coaching culture.” This is the series that made Amy and Blake cult favorites inside the Firm.

New episodes are released every 2 weeks. Check out the first espisode of the Firm.

Categories: coaching, mentoring

John Wooden on True Success

How to improve help desk morale and service levels at the same time

by Beth Blakely,, May 27, 2003
TechRepublic member Kevin Orr now works for Northrop Grumman, but before retiring from the U.S. Army in December 2002, he served as the CIO for its Aeromedical Center at Fort Rucker, AL, from 1999 to 2001. He said he looks back on that position as one of the most rewarding in his 20-year career. Perhaps some of the satisfaction he feels from the position is due to the remarkable changes he brought to the help desk.

Orr shared the story of how he managed to morph the help desk from “a place where happy people came if they wanted to get angry” into “a place where angry people came to get happy.” He instituted physical as well as cultural changes and created a familylike atmosphere for the help desk pros he supervised.  Read the article.